Terms & Conditions

1. Overview

These Terms & Conditions (“Terms”) govern your access to and use of the Orbis Freight website and your submission of enquiries, quote requests, forms, messages, and related business information through the website.

By accessing this website or submitting information to Orbis Freight, you agree to use the website lawfully and in accordance with these Terms. If you do not agree, please stop using the website.

Important: These website Terms are provided for general business use and should be reviewed by a qualified lawyer before publication. Shipment-specific services may also be governed by separate quotations, invoices, bills of lading, carrier terms, customs rules, trade documents, and written agreements.

2. Definitions

For clarity, the following terms may be used throughout this page:

“Orbis Freight,” “we,” “us,” or “our” refers to Orbis Freight and its authorized representatives.
“Website” means orbisfreight.com and any pages, forms, content, or digital features available through it.
“User,” “you,” or “your” means any person or organization accessing the website or submitting information through it.
“Services” may include freight forwarding, ocean freight, air freight, customs clearance, cargo insurance support, trucking coordination, documentation support, warehousing coordination, and related logistics services.
“Shipment” means goods, cargo, packages, containers, documents, or items for which logistics support is requested.

3. Website Use

You may use this website for lawful business purposes, including learning about our services, submitting enquiries, requesting quotes, and contacting Orbis Freight.

You agree not to:

Use the website for fraudulent, misleading, unlawful, or harmful activity.
Submit false, incomplete, or unauthorized shipment information.
Attempt to interfere with the website’s security, performance, or availability.
Copy, scrape, reproduce, or misuse website content without permission.
Upload or transmit malicious code, spam, or harmful materials.

We may restrict or block access to the website if we believe a user is violating these Terms or creating risk for the business, website, or other users.

4. Quotes, Rates & Estimates

Any quote, freight rate, transit time, duty estimate, insurance indication, surcharge estimate, or logistics cost shown or communicated through the website is provided for informational and planning purposes unless confirmed in writing by Orbis Freight.

Final pricing may depend on cargo details, actual weight and dimensions, commodity type, HS classification, pickup and delivery address, carrier availability, port conditions, documentation, customs requirements, exchange rates, duties, taxes, fuel surcharges, security charges, storage, demurrage, detention, and other third-party costs.

Quote Element	What May Affect It	Customer Responsibility
Freight rate	Carrier space, route, fuel, seasonality, container type, and cargo profile	Provide accurate cargo, origin, and destination details
Transit time	Carrier schedule, port congestion, customs holds, weather, and force majeure events	Plan with reasonable lead time and share deadlines upfront
Customs costs	HS code, declared value, country of origin, duties, taxes, and regulatory requirements	Provide accurate invoices, packing lists, and product details
Additional charges	Storage, demurrage, detention, inspections, rework, waiting time, or documentation corrections	Respond quickly to document and payment requests

Unless expressly stated otherwise, a quote does not guarantee cargo acceptance, carrier space, delivery date, customs release, or final total landed cost.

5. Freight Forwarding & Logistics Services

Orbis Freight may act as a freight forwarder, logistics coordinator, customs brokerage facilitator, or agent arranging services through carriers, warehouses, truckers, brokers, insurers, and other third-party providers.

Depending on the shipment, services may be subject to separate documents or industry terms, including carrier bills of lading, air waybills, house bills, customs brokerage authorizations, insurance certificates, delivery orders, warehouse receipts, and written service confirmations.

Service availability

Services may not be available for every commodity, origin, destination, route, sanctions environment, or shipment type. We reserve the right to decline any shipment or enquiry where the cargo, documents, route, risk, compliance requirements, or commercial terms are unsuitable.

6. Customer Responsibilities

You are responsible for providing complete, accurate, lawful, and timely information required to quote, book, document, clear, insure, transport, or deliver a shipment.

You are responsible for:

Accurate cargo description, weight, dimensions, quantity, value, packaging, and commodity details.
Correct shipper, consignee, notify party, pickup, and delivery information.
Commercial invoices, packing lists, certificates, permits, licenses, MSDS/SDS documents, and other required paperwork.
Compliance with import, export, customs, sanctions, restricted goods, hazardous goods, packaging, labelling, and documentation laws.
Prompt payment of freight, duties, taxes, storage, demurrage, detention, inspection, and other applicable charges.
Ensuring that goods are properly packed, marked, declared, and fit for transportation.

Incorrect, late, incomplete, or misleading information may lead to delays, penalties, inspections, extra charges, denial of customs release, cargo damage, carrier refusal, or shipment cancellation.

7. Payments, Duties, Taxes & Additional Charges

Payment terms, credit terms, deposits, taxes, duties, and charges may be set out in a separate quote, invoice, credit application, or written agreement.

Unless otherwise agreed in writing, you are responsible for all freight charges, accessorial charges, customs duties, taxes, government fees, carrier charges, terminal charges, storage, demurrage, detention, inspection fees, courier fees, documentation correction fees, collection fees, and other costs incurred in connection with your shipment.

Refunds and cancellations

Because freight bookings involve carrier space, documentation, third-party services, and operational coordination, cancellation or refund eligibility depends on the specific booking status, service performed, third-party charges already incurred, and any applicable written agreement.

8. Limitation of Liability

To the fullest extent permitted by applicable law, Orbis Freight is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, production delays, missed sales, business interruption, loss of goodwill, or supply chain disruption arising from website use, quote reliance, or logistics services.

Liability for cargo loss, damage, delay, misdelivery, or shortage may be limited by applicable law, international conventions, carrier terms, bills of lading, air waybills, warehouse terms, insurance terms, or other shipment documents.

Cargo insurance: Freight charges and carrier liability are not the same as cargo insurance. If you require broader protection against loss or damage, ask us about cargo insurance before the shipment moves.

9. Third-Party Providers & External Links

International logistics requires coordination with shipping lines, airlines, truckers, customs brokers, terminals, warehouses, government agencies, inspection bodies, insurers, technology providers, and other third parties.

We are not responsible for the acts, omissions, rates, delays, service interruptions, decisions, or policies of third-party providers, government authorities, ports, terminals, carriers, or external websites linked from our website.

10. Intellectual Property

All website content, including text, layout, design, icons, graphics, images, service descriptions, calculators, forms, and branding, is owned by or licensed to Orbis Freight unless otherwise stated.

You may view and print website content for internal business reference only. You may not reproduce, modify, distribute, publish, sell, or commercially exploit website content without prior written permission.

11. Privacy & Data Use

Information submitted through our website, forms, quote requests, email, phone calls, and business communications may be used to respond to enquiries, prepare quotes, coordinate logistics services, support customer service, improve our website, and comply with legal or regulatory requirements.

Please review our Privacy Policy for more information about how we collect, use, share, and protect information.

Privacy Policy: https://orbisfreight.com/privacy-policy/

12. Governing Law & Dispute Resolution

Unless a separate written agreement states otherwise, these Terms and your use of the website are governed by the laws of Ontario and the applicable federal laws of Canada, without regard to conflict-of-law rules.

Before starting formal proceedings, you agree to contact Orbis Freight in good faith so that both parties can attempt to resolve the issue commercially and efficiently.

13. Changes to These Terms

We may update these Terms from time to time to reflect changes in our website, services, business practices, or applicable requirements. The updated version will be posted on this page with a revised “Last Updated” date.

Your continued use of the website after changes are posted means you accept the updated Terms.

14. Contact Us

For questions about these Terms, quote requests, shipment documentation, or service enquiries, please contact Orbis Freight through our Contact Us page.

Website: https://orbisfreight.com/contact-us

Company: Orbis Freight

Location: Toronto, Canada and New Delhi, India