1. Overview
This Privacy Policy describes how Orbis Freight collects, uses, stores, and protects personal information when you visit our website, submit a contact or quote request, communicate with our team, or use our freight forwarding, customs, cargo insurance, and logistics-related services.
By using this website or submitting information to us, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We may collect information directly from you, automatically through our website, or from business partners involved in the movement of cargo.
Information you provide
- Name, company name, job title, email address, phone number, and business address.
- Shipment details such as origin, destination, cargo type, weight, volume, commodity details, and preferred shipping method.
- Documents or information required for quotes, customs clearance, cargo insurance, or shipment coordination.
- Messages submitted through contact forms, quote forms, email, phone, or WhatsApp.
Information collected automatically
- IP address, browser type, device details, pages visited, referral source, and website interaction data.
- Cookie and analytics information used to improve website performance and user experience.
3. How We Use Your Information
We use personal and business information for legitimate freight forwarding, customer service, compliance, and website improvement purposes.
| Purpose | Examples |
|---|---|
| Responding to enquiries | Contacting you about quote requests, service questions, or shipment support. |
| Preparing freight quotes | Calculating ocean freight, air freight, customs, insurance, and delivery estimates. |
| Coordinating logistics services | Arranging bookings, pickup, carrier coordination, documentation, customs support, and delivery. |
| Business communications | Sending service updates, requested information, operational messages, and follow-ups. |
| Compliance and risk management | Meeting legal, regulatory, customs, tax, sanctions screening, and record-keeping obligations. |
| Website improvement | Understanding how visitors use our website and improving content, speed, usability, and conversion flows. |
6. Data Retention
We retain personal and business information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including service delivery, customer support, legal compliance, dispute resolution, accounting, and operational record keeping.
Retention periods may vary depending on the type of information, the nature of the shipment or enquiry, and applicable legal or regulatory requirements.
7. Data Security
We use reasonable administrative, technical, and organizational safeguards to protect information against unauthorized access, misuse, loss, alteration, or disclosure.
No website, email system, or digital transmission method is completely secure. Please avoid submitting highly sensitive personal information through standard website forms unless requested through a secure process.
8. Your Privacy Rights
Depending on your location and applicable law, you may have the right to request access to your personal information, ask for corrections, withdraw consent where applicable, request deletion, object to certain processing, or ask questions about how your information is handled.
To make a privacy request, contact us using the details below. We may need to verify your identity before responding.
9. International Data Transfers
Because freight forwarding is international by nature, shipment-related information may be transferred to carriers, agents, customs brokers, warehouses, technology providers, and other service partners located outside your country or region.
When information is transferred internationally, it may be subject to the laws of the destination country. We share only the information reasonably necessary to provide requested logistics services and comply with applicable requirements.
10. Third-Party Links
Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content, or security of third-party websites. Please review their privacy policies before submitting information.
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, technology, or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date.
12. Contact Us
For privacy questions, data access requests, corrections, or complaints, please contact Orbis Freight through our Contact Us page.
Website: https://orbisfreight.com/contact-us
Company: Orbis Freight
Location: Toronto, Canada and New Delhi, India